SparkSupport
Reliable IT support that prevents problems before they happen—choose the level that's right for your business.
Support That Scales With You
From essential coverage to comprehensive 24/7 care, our support packages are designed to keep your business running smoothly. All packages include Microsoft Certified Experts, proactive monitoring options, and competitive pricing.
Choose the level of support that fits your needs today, and scale up as you grow.
Choose Your Support Level
Lite
Essential Support
Pro
Enhanced Support
Max
AlwaysConnected Experience
Feature Comparison
| Features |
Lite
Essential Support
|
Pro
Enhanced Support
|
Max
AlwaysConnected Experience
|
|---|---|---|---|
| Support Hours | Business Hours | Business Critical 24/7 | 24/7 |
| Response Time | 8 Hours | 4 Hours | 2 Hours |
| Email Support | ✓ | ✓ | ✓ |
| Phone Support | — | ✓ | ✓ |
| Customer Portal Access | ✓ | ✓ | ✓ |
| Joiners/Movers/Leavers | — | ✓ | ✓ |
| System Monitoring | — | ✓ | ✓ |
| Productivity Assessment | — | — | Coming Soon |
| M365 Adoption Roadmap | — | — | Coming Soon |
| Add-ons Available | — | ✓ | ✓ |
| Microsoft Certified Experts | ✓ | ✓ | ✓ |
| Dedicated Account Manager | — | — | ✓ |
| Get Started | Get Started | Get Started |
Why Choose Spark Systems Support?
Fast Response Times
From 8-hour to 2-hour response times, we're here when you need us—ensuring minimal disruption to your business.
Proactive Monitoring
We catch issues before they become problems. Our monitoring solutions keep your systems running smoothly 24/7.
Microsoft Certified
All our support is delivered by Microsoft Certified Experts who know your systems inside and out.
Multiple Support Channels
Email, phone, or portal—choose how you want to reach us. We're flexible to match your preferences.
Scalable Solutions
Start with Lite and upgrade as you grow. Our support packages scale with your business needs.
Competitive Pricing
Enterprise-level support at prices that make sense for businesses of all sizes. No hidden fees.
Need the Tools as Well as the Support?
SparkWorkplace bundles Microsoft 365 or Google Workspace with professional email, collaboration tools, and full setup—in one simple package. SparkSupport and SparkWorkplace work perfectly together.
Ready to Get Started?
Let's discuss which support package is right for your business. We'll help you choose the level that fits your needs and budget.
Contact Us Today